Originally posted by BigMike
I got a good freebie today and was quite happy about it. Last night I went to Shoppers to get a few things I needed(Okay Toilet Paper for the contest LOL) and I based my purchase on redeeming 20,000 points. After I got home, I looked over the bill, and the clerk had redeemed 26,000 points, meaning that I lost out on about $21 of additional potential savings, and also lost 6000 more points than I wanted.
I emailed Shoppers Head Office, and they responded amazingly fast, apologizing for the error, and creditted my account with 13,000 points so I would not be out the $25 discount amount.
Some companies have amazing customer service
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Yes Big Mike, I've always done well with Shoppers and their Optimum Points, I don't have a bad thing to say about them!! This week they had their royale on for $3.99 here in PEI, I heard it was higher in other places. Mind you, only a limit of 4, but still the best price I've seen around here and they have tons of it with the Ebay logo. We are going away today but I am determined to get near a computer later so I can root for you and hope you win the trip! I've got the whole family excited for you! Good luck!
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